Privacy Policy

01Introduction

This Privacy Policy explains how Maison Manin collects, uses, discloses, stores, and protects your personal information when you visit maisonmanin.com, place an order, contact us, subscribe to updates, or interact with our brand through online channels.

By using our website or providing personal information to Maison Manin, you acknowledge the practices described in this Privacy Policy.

02Information We May Collect

Maison Manin may collect personal information that is necessary to provide our services, process orders, deliver products, support customers, and improve the website experience. This may include:

• Identity information, such as your name, surname, or preferred contact name.
• Contact information, such as email address, phone number, LINE ID, WhatsApp contact, or social media details.
• Order information, such as purchased items, quantity, order history, and order status.
• Delivery information, such as shipping address, country, postal code, and recipient details.
• Payment-related information, such as payment status, transaction reference, or information provided by payment service providers. Maison Manin does not directly store full credit card details unless required and handled through secure payment systems.
• Communication information, such as inquiries, reviews, feedback, and customer service correspondence.
• Technical information, such as IP address, device type, browser, operating system, visited pages, and website usage data.

03How We Collect Information

Maison Manin may collect personal information from the following sources:

• Information you provide through website forms, contact forms, checkout pages, or account registration.
• Information you send to us through email, LINE, WhatsApp, Facebook, Instagram, or other official social media channels.
• Information received from payment providers, delivery providers, or third-party services related to your order.
• Information generated through your website usage, including cookies, analytics, pixels, and log files.

04How We Use Your Information

Maison Manin may use your personal information for legitimate and necessary purposes, including:

• To process orders, confirm purchases, receive payments, and arrange delivery.
• To contact you about your order, delivery status, returns, refunds, or after-sales support.
• To respond to inquiries and provide customer care through Maison Manin’s official channels.
• To improve our website, products, services, customer experience, and brand communications.
• To send updates, promotions, or brand information where you have consented or where permitted by applicable law.
• To prevent, detect, or manage fraud, suspicious activity, misuse of the website, or violations of our terms.
• To comply with legal, accounting, tax, court, regulatory, or governmental requirements.

05Cookies & Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to help the website function properly, remember user preferences, analyze website performance, and improve content or advertising relevance.

• Essential cookies, such as those required for cart functionality, login, and website security.
• Analytics cookies, such as tools that help us understand visitor numbers, popular pages, and user behavior.
• Marketing cookies, such as advertising measurement, remarketing, or interest-based content delivery.

You may adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality or performance of the website.

06Sharing or Disclosure of Information

Maison Manin does not sell your personal information. However, we may share information where necessary to operate our business and provide services to you, including with:

• Payment providers, banks, or online transaction service providers.
• Delivery companies, logistics providers, warehouses, or fulfillment partners.
• Website hosting providers, email systems, CRM tools, analytics tools, or technical service providers.
• Legal, accounting, tax, or audit advisors where reasonably necessary.
• Government authorities, courts, regulators, or law enforcement where disclosure is required by law.

We take reasonable steps to ensure that relevant service providers handle personal information appropriately and use it only for necessary purposes.

07Payment & Delivery Information

When you place an order through Maison Manin, certain information may be shared with payment providers and delivery providers to complete transactions and deliver your order.

Sensitive payment information, such as full credit card numbers or security codes, may be processed by authorized payment providers that maintain appropriate security standards. Maison Manin generally receives only the information necessary to confirm transaction status and support your order.

08Data Security

Maison Manin takes reasonable measures to protect personal information from unauthorized access, use, disclosure, alteration, or destruction.

• Limiting access to personal information to authorized personnel or service providers.
• Using service providers and systems with appropriate security standards.
• Reviewing and improving data handling practices where appropriate.

However, no online system is completely secure. We cannot guarantee absolute security of information transmitted over the internet.

09Data Retention

Maison Manin retains personal information only for as long as necessary for the purposes described in this Privacy Policy, including order processing, customer support, legal compliance, accounting, tax, dispute management, and business recordkeeping.

When personal information is no longer required, we will delete, destroy, or anonymize it where appropriate and in accordance with applicable legal requirements.

10Your Rights

Depending on applicable data protection laws, you may have certain rights regarding your personal information, including:

• The right to request access to or a copy of your personal information.
• The right to request correction of inaccurate, outdated, or incomplete information.
• The right to request deletion, destruction, or restriction of use in certain circumstances.
• The right to object to certain types of processing.
• The right to withdraw consent where processing is based on your consent.
• The right to lodge a complaint with a relevant supervisory authority where applicable.

We may request additional information to verify your identity before responding to your request. Your rights may be subject to limitations or exceptions under applicable law.

11Marketing Communications

If you subscribe to Maison Manin updates, promotions, or brand communications, we may use your contact information to send you information about our products, services, events, or special offers.

You may unsubscribe from marketing communications through the instructions provided in the message or by contacting us at the email address listed below.

12Children’s Information

Maison Manin’s website and services are not intended to knowingly collect personal information from children. If you are a parent or guardian and believe that a child has provided personal information to us without appropriate consent, please contact us so we can review and take appropriate action.

13Changes to This Privacy Policy

Maison Manin may update or modify this Privacy Policy from time to time to reflect changes in our operations, technologies, or legal requirements. The latest version will be posted on this page with an updated date.

Your continued use of the website after updates are posted means you acknowledge the revised Privacy Policy.

14Contact Us

If you have any questions about this Privacy Policy, how we handle personal information, or if you would like to exercise your data protection rights, please contact Maison Manin through the details below.